Privacy Policy

1. INFORMATION WE COLLECT

1.1 Account Information

• Telegram user ID and username
• Subscription status and tier
• Payment information (processed by our payment processor, Paddle)

1.2 Service Configuration Data

• API keys and access credentials for external platforms (encrypted)
• Selected trading pairs and preferences
• Configuration settings and parameters

1.3 Usage Information

• Service interaction logs
• Performance metrics and statistics
• Technical diagnostics and error reports

1.4 Technical Data

• Device information and IP address
• Browser type and version
• Operating system
• Connection information

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

2.1 Service Provision

• To establish and maintain your account
• To provide access to our Service functionality
• To process transactions and execute automated operations
• To authenticate your identity and maintain security

2.2 Service Improvement

• To monitor and analyze usage patterns
• To identify and fix technical issues
• To develop new features and improve existing ones

2.3 Communication

• To send service-related notifications
• To respond to your inquiries and support requests
• To provide important updates about your account

2.4 Legal and Compliance

• To comply with applicable laws and regulations
• To enforce our Terms of Service
• To prevent potentially illegal activities
• To protect our rights and the rights of others

3. DATA SECURITY

We implement appropriate technical and organizational security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data, including API keys and credentials
• Regular security assessments and testing
• Access controls and authentication mechanisms
• Monitoring for suspicious activities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

4. DATA RETENTION

We retain your information for as long as your account is active or as needed to provide you with our Service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. THIRD-PARTY SERVICE PROVIDERS

We may share your information with third-party service providers that perform services on our behalf, including:

5.1 Payment Processing

Paddle processes all subscription payments. When you make a payment, you provide your payment information directly to Paddle, whose use of your personal information is governed by their privacy policy.

5.2 Cloud Infrastructure

Our Service is hosted on secure cloud infrastructure providers that maintain high standards of security and compliance.

5.3 Analytics

We may use third-party analytics services to help us understand how users interact with our Service.

6. EXTERNAL PLATFORM CONNECTIONS

Our Service requires connection to external digital asset platforms via API keys that you provide. While we encrypt and secure these credentials, we do not control the security practices of these external platforms. Please review the privacy policies of any external platforms before connecting them to our Service.

7. YOUR DATA RIGHTS

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Accessing and receiving a copy of your data
• Rectifying inaccurate or incomplete information
• Requesting deletion of your personal information
• Restricting or objecting to certain processing activities
• Data portability (receiving a copy of your data in a structured format)

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Notice.

8. CHILDREN'S PRIVACY

Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside [Country] and choose to provide information to us, please note that we transfer the information to [Country] and process it there.

10. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Notice periodically to stay informed about how we are protecting your information.

11. CONTACT US

If you have questions or concerns about this Privacy Notice or our privacy practices, please contact us at support@abxinnovate.com.